Return Process

[IMPORTANT NOTE] Return Xfinity Equipment Process Guide

Return Xfinity Equipment: Are you done with the XFi gateway that you are planning to substitute with your own? Did you decide to cancel your Xfinity account? In any case, you have to give back your Return Xfinity Equipment.

This post will help you understand what to return is, where, and when to return (for every service). Additionally, I’ll provide important information such as the time frame for the return process, and costs (if and when applicable) along with a couple of suggestions to minimize any extra cost.

Reasons for Returning Xfinity Modem

Much like other bits of equipment included in the Xfinity service, the modem is not the property of your company to be kept. It’s only when you are ready to switch providers that you’ll need to give the modem back. There are four possible reasons you may need to exchange the modem or Return Xfinity Equipment. These include:

  1. It appears that you have canceled your Comcast Xfinity service and have moved to another service.
  2. You’re looking for an upgrade or downgrade of your account that will require the purchase of a new modem.
  3. It’s your turn to make the move to a new area and require a brand fresh Xfinity modem.
  4. The modem you are using is malfunctioning and needs repairs or replacement.

If the reason you want to return the Xfinity modem is one of these categories, read on to learn the best way to get it back from Comcast.

Ways to Return Your Xfinity Modem

There are three different ways that you can transfer your modem back to Comcast. This is the first option, which can be performed online via your Xfinity account. Another method is to drop the modem off at an area UPS store. While the final method requires you to go to the Xfinity Store to retrieve the modem.

There are three methods of getting to Return Xfinity Equipment:
  1. Create a Return by using UPS. Plan a pickup
  2. Drop off at UPS Drop off at UPS Locate a nearby UPS store
  3. Make an application at Xfinity Store Submit at Xfinity Store Find a local store

Let’s dive into each method more in-depth.

1. Make a Return Pickup using UPS

The most efficient and simple method is to create an order for a return, create a prepaid shipping label and schedule a time using UPS by using the tracking code on the label. How to complete the process step-by-step

    • Log in on the Xfinity portal with your Xfinity ID as well as your password.

  • Click here to go through the return Xfinity equipment page.
  • Select the device you would like to switch back to and click on continue.

  • Next Select UPS prepaid on the next page, create the shipping label then click the confirm button.

  • All the gadgets with power cords, too inside the container that they were in, and then stick the box’s label.
  • Make a call to 800-PICK-UPS and schedule pickup from your residence by using the tracking number that is located on the label.
  • When you’ve received the package after the pickup, you will be able to track the status of your return Here. The return could take up to up to a week or so before it can be reflected in the account.

2. Drop Off at UPS Store

If you aren’t a fan of the wait and want to avoid the wait, take it to the UPS store. If you don’t bring the box, UPS handles the packing and shipping on your behalf at no cost.

The steps below will help you take:

  • Locate nearby Xfinity drop-off points by following this link and entering your PIN.

  • Then, you can return the box and label it for shipping or simply the item to return to the retailer.

  • A UPS representative will help you prepare your return Xfinity equipment for you at no cost.

  • Make sure you keep the original receipt to keep track of the progress of the return.

3. Submit In-Person at Xfinity Store

If you are in close proximity to the Xfinity retail store, you’ll bypass the hassle of accessing the Xfinity website, or simply dropping in at the UPS store to track the item. It is among the most popular and efficient methods of returning Comcast equipment.

For this, comply with these simple steps:

  • Visit and enter your postal code to find the Xfinity stores near you to return. The format should be as follows:

  • Shop using the gadget you’re hoping to return.

  • A Xfinity executive will take your device, and then give you confirmation of your return.

  • There’s no time limit before the return will reflect it, and your device will be deleted from your account.

What Equipment To Return To Xfinity?

If you’re a Xfinity internet subscriber You must return your gateway along with an adapter for power or charging cable included with the gateway. Take all of the HDMI, and Ethernet cables, as well as the accessories that you received.

If you’re a Voice bundle user, you need to return your voice phone along with the base as well as the power adapter. For TV owners it is a return to the box for your TV as well as power cords as well as remote controls.

Xfinity security customers will need to exchange their respective cameras as well as doorbells. mobile subscribers will have to return their smartphones as well as charger cables.

In the end, if you’re an Xfinity total customer with xFi and you’re a complete customer, you’ll be required to return the gateway that was provided and also the pods for xFi.


When Must You Return Xfinity Equipment

If you’re cancelling any services you purchased through Comcast You’ll need to exchange all of the equipment that was provided to you. This is also the case if you’re changing to a service offering a new group of gadgets.

In the case of most services, you’ll get ten days in which to complete the return. However, the exception is Xfinity mobile devices, where you have 14 days to return them.

Whichever option you pick for returns you should not delay it until the very final minute. UPS returns aren’t instantaneous when they’re handled by Comcast as well and returns to stores can be a mess in the event that you don’t have all the essential equipment and parts.

Get rid of the anxiety and start as fast as possible.

Another reason it’s possible to request a return Xfinity equipment is because the equipment that’s under warranty is defective or because you’re seeking a reimbursement.

In this case, you could return an unreliable Xfinity camera or doorbell with video and receive a complete reimbursement if you return it within the first 30 days after purchasing or receiving it.

If you are purchasing Xfinity mobile devices it is required to initiate replacements or returns for new phones within 14 days after receiving the device. Start the return procedure on the Xfinity site.

If you’re looking to return your latest gadgets You have 30 days to start moving. Once you’ve done that and received instructions, you’ll get a receipt as well as a further period of time you can Return Xfinity Equipment or items.

How Long Do You Have To Return the Comcast Equipment?

Whatever service you’re taking advantage of, you’ll get 10 days to return your Comcast or return xfinity equipment after the discontinuation of the services. If you’re the Xfinity mobile customer You’ll be given 14 days to return your phone.

Xfinity Unreturned Equipment Fee & What Happens If You Don’t Return?

The cost will be separate for each piece of equipment that you do not return. The charge will be calculated each month, and will be will be added to the bill when you fail to meet the deadline.

This is a monthly fee when your account is open as well as a one-time charge when the account has been closed.

The audio equipment will likely cost you $15 per month. If you don’t return the Xfinity TV box can be priced between $10 and $15. If you don’t send your gateway back it will cost you from $110 to $300, depending upon the cost of the gadget.

The inability to pay for the charges can result in the instance being sent to a collection agency. This will show in your credit report.

After the returned item is in the warehouse, the charges are removed from the charge. If fees are incorrectly billed, they may be canceled, and refunds of legitimate charges will be.


Returning xFi Pods

Because the xFi Pods are purchased rather than leased, they’re normally only able to be returned if would like to receive a refund, or you are benefiting from the warranty. If you’re expecting an exchange, you’ll only get 30 days from the date of the date of purchase to request one.

If you’re making a claim against the warranty, make certain that you verify whether your warranty is still valid.

2nd generation xFi pods offer a 1-year guarantee on their hardware. If there are hardware problems in the following 30 days the warranty expires, and you won’t be able to get an exchange, however, you are eligible to receive an exchange replacement.

There is an xFi Pods returns form available on the Xfinity site. You can fill it in and await instructions regarding the next steps you need to follow.

These should be sent to you via email. They’ll provide information regarding any refund you might be entitled to or waiting for in the event of a claim for a warranty on your hardware.

Returning an Xfinity Camera or Video Doorbell

Similar to the xFi pods can only return Xfinity products in case you’re looking to receive refunds or are making claims against the warranty.

To get your refund, you are given 30 days from the date of your purchase or shipping – and you’re only able to hope for one when the product is just like it did when fresh and does not have indications of wear and tear.

For return refunds, you’ll have to go to an Xfinity retailer. There, you must bring along the receipt with you.

If you’re taking advantage of an insurance policy, make sure you read the terms and conditions of the plan you’ve chosen. It is possible that the Self Protection Limited Warranty or Xfinity Home Limited Warranty may be applicable.

If you’re making a claim against an insurance policy and meet all the required requirements for doing that, then you’ll be given new devices.

Xfinity Mobile Returns

Mobile phones are given 14 days from your purchase date or the shipping date for processing exchange or return Xfinity equipment. Accessories can be returned after 30 days.

If you’ve decided to change your mind following the purchase, you aren’t able to put an end to the process of fulfillment. You’ll need to be patient for your package to arrive and then send back the items.

If you want to return a mobile start by going to the Xfinity mobile site. After you’ve registered your account, you’ll have access to the list of devices.

The devices that are able to be returned, will have the “exchange or return” option. When you select it, simply comply with the steps.

Xfinity Mobile will send you a FedEx shipping label to facilitate the return of your phone. It can be dropped off or collected at FedEx. If you would like to swap out your handset in exchange for a different one it is possible to do so by visiting any Xfinity retailer.

Smartwatches, Tablets, and Accessories

It is not possible to make a request for a return on these products using the details of your Xfinity accounts. You will instead have to start an inquiry using your Xfinity Assistant chatbot.

If you’re able to return the item and accept it, you’ll be issued a FedEx shipping label.

You’ll need to make arrangements for the shipping process via FedEx by either asking to be picked up or giving your package.

If you simply require a replacement for an item you can take the item to the Xfinity outlet.

Returning Xfinity Phones and Accessories: Tips

Refunds are available on qualified returns on devices purchased. Don’t count on an entire reimbursement.

There is a restocking charge, and in the event that Xfinity does not like the manner in which they received your returned item, they are entitled to deny you a refund. Returns related to warranties don’t have this cost.

When you exchange devices, ensure that you save any information that is stored on the device.

After that, delete any information that you saved to the device. If you’re using an Apple device, you can protect your data by turning off your device’s “Find my iPhone” feature.

Take everything that you received, which includes the instruction manual. It is best to put everything inside the package the device was shipped in.

Shipping containers with which you received the devices may also be reused but make sure you apply the new label to the original in order to prevent confusion.

If you’re using a different shipping container, make sure to carefully pack your items and take all necessary precautions to ensure that nothing is damaged when shipping.

Take note that any items you ship off will not be delivered back to you. So make certain that you’re eligible for any refunds or claims for warranty before trying to return Xfinity equipment, including Apple products purchased via Xfinity.

It is also essential to be quick in sending the return Xfinity equipment. If it is not received by the deadline it won’t be eligible for any refund, and If you have outstanding unpaid balances, you’ll need to continue to pay the balances.

How to Return Xfinity Equipment: Your Packing List

Because you only have a short period of time to return either the purchased or leased equipment, it’s on you to ensure that you’ve got everything to send back.

This means that returning your device to the store in person is an ideal choice. If there’s something you’ve left out the personnel there will be able to inform the items that are still required – and there’s still enough time to gather everything.

If you’re getting your return delivered however it’s not really possible to make any mistakes since it’s not possible to make them right.

For instance, Xfinity internet customers would be required to bring along the power adapter, gateway, or charging cable they got together with the cables and other accessories that came along with the package.

Customers who purchase a Voice bundle who purchase voice bundles, however, are required to add more than the handset they’d like to return. The power adapter, the base as well, and (if there was one) the stylus need to be included with the package.

TV customers will need to return the device along with cables as well as the remote control Security users will have to send doors and cameras Mobile customers have to return the mobile that is being used and the charging cable.

In the end, Xfinity xFi complete clients are required to return both the gateway that they were provided along with the xFi pods.


What Happens if you Do Not Return Xfinity Equipment that you Have Leased or rented After a Cancellation or Upgrade? 

It is important to know the conditions that govern your contract with Xfinity. Certain products are purchased other items are rented or hired.

If you do there are penalties in the event that you fail to return the item within the specified period of time in the event of upgrades or cancellations.

If you fail to return items by the deadlines even if you’re an Xfinity client, you’ll be penalized for recurring costs for every item that you did not get back before the date.

The current rate is 15 per month for non-returnable television boxes and voice equipment. If the gateway is a device, the cost could go as high as $300.

For those who have closed the Xfinity account, the value of equipment that was not returned is charged as a one-time charge.

Xfinity is committed to collecting the amount owed If you do not pay the bill the amount due, could impact your credit score. If you believe that you’ve been charged incorrectly Contact their account department as quickly as you can.

Frequently Asked Questions

What is the best place to send back or Return Xfinity Equipment?

The equipment can be returned to Xfinity in their store or taken to the UPS location and have it delivered. If neither one of them is viable, you could make a pre-paid return through UPS.

Do I have to return Xfinity equipment to a retailer?

You can take your equipment to an Xfinity retailer near your home. Xfinity is a partner with UPS locations across the nation so that returns are easier.

Will family members be able to return the device?

In the event of dropping off your equipment in order to pick it up, but with no exchange happening Any member of your household is able to do so. If you are planning an exchange Xfinity advises this via the main user.

What do I do to return Xfinity equipment that I have prepaid?
Xfinity Prepaid Modem Kits: Return Policy
For a return of Kits, you must return the Kit, bring the Kit to the Xfinity Store where you purchased it or, if you received the Kit was delivered to you using the shipping label from UPS included in the Kit or contact 855-75-PREPAID.


If you want to return the Xfinity smartphone, you’ll have to pay an additional restocking charge of $35 on top of the refund you are eligible to receive. It’s likely that the post answered many of the concerns you’ve had about returning your Xfinity devices.

Additional Information

Check out the Online Help Center to get typical solutions, self-help, and help options to help you troubleshoot your account, and many more.

The simplest method to handle and solve any issues with your Xfinity experience is to use the Xfinity application! Get it free of charge by visiting Google Play or the App Store. Or simply text “APP” to 266278.

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